FAQ's

CASH ON DELIVERY (COD)

  1. How do I pay Cash on Delivery (COD)?

Once all items you wish to purchase have been added to your cart, follow the steps below to pay with COD:

  • Click ‘Proceed to Checkout’
  • Fill in the ‘Billing Information’ and ‘Shipping Method’ forms
  • In the Payment Information form, select “Cash on Delivery” Click on “Place Order”
  • Note your Order Number which will be provided to you at the "Thank You" page
  • Your package will be delivered via our courier partner
  • You’ll be asked for the required amount in cash at the time of the delivery and will be provided with a receipt along with your purchase.


  1. Are there any additional charges for Cash on Delivery for e.g. cash handling charges?

There are no additional charges for Cash on Delivery.


  1. In how many destinations is this service available?

The COD service is available all over Pakistan. COD is not available internationally.


  1. If there are multiple items ordered, will they be delivered at the same time? If not, then will the payment be in portions or otherwise?

In cases where multiple items are ordered, typically we ship all the items in one package. The payment for the order will always be in full at the time of delivery. Customers will be notified in case of any exceptions, and payments will be adjusted accordingly.


  1. Do shipping charges vary with the weight of the order?

No. Delivery charges vary depending on order. Currently we are offering free shipping all over Pakistan.

  1. How many times will the courier agent attempt to deliver my order in case I am unavailable to receive it?

Our delivery agents make three attempts to deliver a parcel. Kindly ensure that the address, and area code is mentioned clearly while placing an order. On the third failed attempt, the item will be returned to us.

 

DELIVERY OF ORDER

  1. What is the delivery time?

Order delivery takes 3-5 business days, depending on the size and availability of the ordered products.

  1. What could be the reasons of delayed delivery of my order?

Timely delivery is subject to availability of stock and payment authorizations.

  1. Is there any possibility of splitting the order in case of un-availability of part of the order?

We typically ship all items in one order. Customers will be notified in case of any exceptions and payments will be adjusted accordingly.

 

  1. How do I check the delivery status?

All items sold on burlyshoes.com are delivered through reputed courier partners. You will be provided a Tracking ID for your order through email once your order is dispatched. You can then enter that tracking ID on the courier company’s website to track your order.

 

PAYMENTS

  1. How shall I make a payment?

Currently we are offering COD only.

 

SHIPPING

  1. Does the price of the order include shipping?

Typically, we will indicate shipping charges separately as part of the order. The final payment amount charged will include shipping charges.